IT Infrastructure

Executive Summary
Our Mission
To enable organizations to generate Business Values by effectively administering different stages of design, delivery and support of IT Infrastructure programs & services with focus on Performance, Availability, Cost and Extensibility


Our Value Proposition

  • End-to-End expertise in Consulting & Managed Services in multi-platform and multi-vendor infrastructure landscape
  • Proven Infrastructure Technology management, Operations and Governance skills
  • Experience in handling heterogeneous set of tools and Infrastructure vendor products
  • Industrialized Approach -> Automation -> Productivity
  • Rich experience in niche areas like Storage & Network Virtualization, MFT, Mobility, Public & Private cloud etc.
  • Simplified Technology Transformation techniques

Our Methodology
  • Continuous focus on Performance, Availability, Cost and Extensibility - PACE


Our Capability

  • ITIL standardization leading to ISO 20000
  • Standardized Tool & Template based monitoring & maintenance methodologies
  • Delivery centres in Bangalore and Mumbai to provide assured services
  • More than 40 years of affluent experience and exposure across industry sectors

Our Offerings
  • Consulting, Implementation and Support services providing abilities to Design, Deploy and operate IT Infrastructure entities
  • IT Infrastructure consolidation, virtualization and transformation
  • Instilling continual process-improvement culture within the delivery organization for a smarter delivery
Technology Bandwidth
L1 Services : Monitoring & Service Desk
Monitoring
  • • 24×7×365 monitoring of Network, Databases, Desktops, Servers, Storage, Email, Voice
  • Ticket Management
  • L1 Procedures
  • L2 Escalations

Service Desk Activities
  • 24×7×365 Services
  • Call / email management
  • Execute help desk procedures
  • Management of incidents
    • Act as a single point of contact
    • Act as an interface for other service support/management processes
    • Notifications - via emails, pagers and faxes
    • Keep Users / Customers informed of progress through Incident lifecycle
    • Distribute management information
    • Define SLAs, escalates & notifies and reports on compliance
Others
  • Batch Operations & Scheduled jobs management
  • Backup scheduling and management
L2 Services : IMAC
Asset Management
  • Asset Discovery with Component Inventory
  • Software Currency Management
IMAC
  • Provisioning / De-Provisioning
  • Application packaging & Software Distribution
  • Access Control and Management
Maintenance
  • Patch Notification & Implementation
  • Hotfixes
  • Service Packs
  • Standard DBA activities like update stats etc.
Change & Configuration Control
  • Change & Configuration Control
  • Configuration Control
Event Management
  • Threshold Refining and management
  • Fix repeat alerts / events
L3 Services : Technology Management
Platform Management
  • Virtualization
  • Upgrades & Refresh
  • Rollouts
  • Test/Development refresh/recreate
Build, Migration and Consolidation Services
  • Requirements Management
  • Datacenter consolidation
  • System & Database Migrations
System Administration
  • Storage Administration
  • Messaging and AD Administration
  • System & Database Migrations
  • Network, Voice and Video Administration
  • Server Administration
Design and Implementation

Contact

orders@skill-mine.com


Address

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