IT Security Management
Administers IT security to ensure a conformance to the IT security policies in order to protect the business. It covers
aspects like Threat Management, Vulnerability Management, Content Filtering Management etc
IT Asset & Logistics Management
Manages inventories and requests of hardware and software assets in order to control the licenses and ensures
appropriate usage of technology. It includes the install, move, add and change (IMAC) process for hardware/software.
Captures all stipulated events and exceptions and facilitates restoration of IT Services within the consented service levels in order to minimise business disruption.
Performs root cause analysis and manages the development of permanent solutions for all problems as well as ‘how to fix’ documents for generic incidents in order to prevent the reoccurrence and to facilitate quick resolution of incidents using ‘how to fix’ documents.
Manages the changes through entrenched procedures in order to ensure the quality and continuity of IT services, minimises the impact on business as a result of the necessary changes and prevents change-related incidents.
Release & Patch Management
Ensures that security and system updates are deployed in a timely manner to the target systems. Release management controls the enactment and quality of all the hardware and software by ensuring that any change is first tested and accepted before moving into production
IT Configuration Management
Manages the technical configuration information of IT components and the relationships between them. This provides an analytical model of IT entities for impact analysis and facilitates adherence to legal & contractual terms.
IT Capacity Management
Manages and notifies the current and future upgrade & enhancement requirements of the IT Services in line with
changing requirements due to the introduction of new IT services and core business growth
IT Availability Management
This is a framework to measure continued up-time of IT services, enabling IT to provide data and correlated interpretation to identify and fix problems and finally facilitate proactive provisioning for the required availability designs during the solution architecture and continuous improvement phases
Service Level Management
Ensures that IT services are planned and managed as per business needs by establishing and agreeing Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) and then reporting against those metrics. This ensures better business–IT alignment.