IT Infrastructure
- Executive Summary
- L1 Services : Monitoring & Service Desk
- L2 Services : IMAC
- L3 Services : Technology Management
Our Mission
To enable organizations to generate Business Values by effectively administering different stages of design, delivery and support of IT Infrastructure programs & services with focus on Performance, Availability, Cost and Extensibility
Our Value Proposition
- End-to-End expertise in Consulting & Managed Services in multi-platform and multi-vendor infrastructure landscape
- Proven Infrastructure Technology management, Operations and Governance skills
- Experience in handling heterogeneous set of tools and Infrastructure vendor products
- Industrialized Approach -> Automation -> Productivity
- Rich experience in niche areas like Storage & Network Virtualization, MFT, Mobility, Public & Private cloud etc.
- Simplified Technology Transformation techniques
Our Methodology
Continuous focus on Performance, Availability, Cost and Extensibility – PACE
Our Capability
- ITIL standardization leading to ISO 20000
- Standardized Tool & Template based monitoring & maintenance methodologies
- Delivery centres in Bangalore and Mumbai to provide assured services
- More than 40 years of affluent experience and exposure across industry sectors
Our Offerings
- Consulting, Implementation and Support services providing abilities to Design, Deploy and operate IT Infrastructure entities
- IT Infrastructure consolidation, virtualization and transformation
- Instilling continual process-improvement culture within the delivery organization for a smarter delivery
Monitoring
- 24×7×365 monitoring of Network, Databases, Desktops, Servers, Storage, Email, Voice
- Ticket Management
- L1 Procedures
- L2 Escalations
Service Desk Activities
- 24×7×365 Services
- Call / email management
- Execute help desk procedures
- Management of incidents
- Act as a single point of contact
- Act as an interface for other service support/management processes
- Notifications - via emails, pagers and faxes
- Keep Users / Customers informed of progress through Incident lifecycle
- Distribute management information
- Define SLAs, escalates & notifies and reports on compliance
Others
- Batch Operations & Scheduled jobs management
- Software Currency Management
Asset Management
- Asset Discovery with Component Inventory
- Software Currency Management
IMAC
- Provisioning / De-Provisioning
- Application packaging & Software Distribution
- Access Control and Management
Maintenance
- Patch Notification & Implementation
- Hotfixes
- Service Packs
- Standard DBA activities like update stats etc
Change & Configuration Control
- Change & Configuration Control
- Configuration Control
Event Management
- Threshold Refining and management
- Fix repeat alerts / eventsol
Platform Management
- Virtualization
- Upgrades & Refresh
- Rollouts
- Test/Development refresh/recreate
Build, Migration and Consolidation Services
- Requirements Management
- Datacenter consolidation
- System & Database Migrations
System Administration
- Storage Administration
- Messaging and AD Administration
- System & Database Migrations
- Network, Voice and Video Administration

Collaterals
Brief outline of the services we provide.
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Use Cases
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