To enable organizations to Generate Business Value by effectively managing different stages of design, delivery, and support of IT Infrastructure programs & services with a focus on Performance, Availability, Cost, and Extensibility.
We take on the 360-degree responsibility of the entire IT operations of the organization utilizing a broad range of IT expertise to resolve issues efficiently, including 24x7x365 proactive monitoring than reactive.
Development of a new application based on your requirement, customizing existing applications, ongoing support for applications, maintenance and monitoring, releasing patches, bug-fixes, and minor enhancements
Support for both Closed Source as well as Open Source Databases, Administration and Monitoring, Performance Tuning, Patch & Security Management, Backup & Recovery, Upgradations and Migrations.
Complete support for the management and support processes for Local Area Networks (LAN) and Wide Area Networks (WAN), SDWAN, WiFi, Telco’s, VoIP, Storage Area Network (SAN) management and Network Operations
Provide comprehensive storage management services, including the design and implementation of SAN/NAS/DAS/Backup solutions, Archival Solutions, Virtualized and Unified Storage Solutions, Disaster Recovery and Business Continuity Solutions.
Capabilities and expertise to deliver a tailored DC operations management, 24x7x365 monitoring, alert generation, and response, automated/proactive and rapid response to server events or failures, Capacity Planning, Disaster Recovery Planning, and Proactive Baseline Maintenance.
Comprehensive & robust services to support a customer’s complex desktop and mobile computing environment, support tasks in an automated, centralized manner like software/patch deployment, Asset and inventory management, IMAC, End-User training, remote customer support, access administration.
Single point of contact for your IT Users, ensures that users receive appropriate support within the defined SLA, 80% and above the first-time fix, self-help tools for end-users, identify service improvements using trend analysis, timely outage communication to the users.
Focused on aligning IT processes and services with business objectives to help an organization grow, employ various workflows and best practices in ITSM as outlined in ITIL like Incident and request fulfillment management, Problem Management & Change Management, Continual service improvement.