To enable organizations to Generate Business Values by effectively administering the delivery, support and security of IT in an efficient, predictive and consistent manner.
Advantage to Business & IT
Traditionally, new business requirements can go through a planning, feasibility and gap analysis and IT often gets into a ‘re-inventing the wheel’ cycle. Configuration management with the help of incident, capacity and availability management can provide an instant view along with data, reducing time required to propose the solution to business
Enables IT to support business across through group-wise standardized tools & processes. Also results in reduction in complexity and improvement in team productivity.
In a traditional setup, IT services are usually supported reactively, which means a breakdown occurs before incident resolution begins. ITSM processes focus on proactive management meaning problems can be identified and fixed before a breakdown occurs.
In a traditional support, often SLA’s get breached due to the amount of time taken to gather information required to identify the flaw. Successful Configuration Management processes provide an up-to- date and complete view of IT services and configuration data, significantly reducing the resolution time.