NETWORK OPERATIONS CENTRE

We will plug your IT infrastructure into our mature ITSM processes by leveraging best-in-class NPMD and APM tools. Optimized IT operations are guaranteed with proactive issue resolution and real-time monitoring.

Consistency is what keeps us ahead. Efficient management of your Network Operations Centre (NOC) is maintained through consistent processes to monitor all events and incidents. Speedy recording, reporting and resolution of each such event or incident are also ensured. Regular service monitoring and surveillance procedures are conducted to ensure efficiency.

We strive to enhance the operational stability of your business through processes that ensure minimal disruption to its IT environment.

SCOPE OF NOC

Monitoring
Tools

NOC Team (ITSM, ITIL Frameworks)

NOC Operations (Monitoring & Reporting)

Collaboration (With Service Desk & IT Support)

Regions Covered (As per Client’s requirements)

Facilities Covered (DC/Cloud Infra/Offices)

TRANSITION APPROACH - NOC OPERATIONS

NOC OPERATIONS - SERVICE EXPECTATIONS

We test first-level troubleshooting and resolution, service verification, end-user experience, and incidents for internal and external units. Our proactive and reactive responses ensure your system is intact. 

To accomplish NOC management more effectively, we help you set up a physical room with all the necessary computer equipment along with the software needed to handle security-related alerts. We help you design focal points for NOC implementation services, both location-wise and customer account-specific.

NOC- MANAGED SERVICES

As IT infrastructure grows, visibility shrinks. Understanding and mapping interconnectivity is even more difficult. It is hard and costly to effectively diagnose and address the root cause when problems arise in today’s complicated networks.

 

Let structured and managed NOC/IMOC service take on the overhead of infrastructure monitoring and management of your private or hybrid environment. Leverage your investment in the industry’s best monitoring platforms to regain control, meet performance goals and end-user expectations.

ESSENTIAL ELEMENTS OF NOC OPERATIONS

KEY CHARACTERISTICS

  • Skilled workforce & qualified leads.
  • Focus on performance & reliability.
  • Integrated set of tools.
  • Automation and intelligent Tools.
  • Managing service performance.
  • Focus on security & being proactive.
  • Qualitative & efficient processes.

BUSINESS BENEFITS

  • Consistency in Quality.
  • Better Traffic/Resource Management.
  • Lower Operational Costs.
  • Higher Security & Improved Traceability.
  • Reduce Business Impact & Service Disruptions.
  • Proactive & Comprehensive Approach.
  • Enhanced Customer Satisfaction Index.

Certifications & memberships

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