NETWORK OPERATIONS CENTER
We will plug your IT infrastructure into our mature ITSM processes by leveraging best-in-class NPMD and APM tools. Optimized IT operations are guaranteed with proactive issue resolution and real-time monitoring.
Consistency is what keeps us ahead. Efficient management of your Network Operations Center Services (NOC) is maintained through consistent processes to monitor all events and incidents. Speedy recording, reporting and resolution of each such event or incident are also ensured. Regular service monitoring and surveillance procedures are conducted to ensure efficiency.
We strive to enhance the operational stability of your business through processes that ensure minimal disruption to its IT environment.
We test first-level troubleshooting and resolution, service verification, end-user experience, and incidents for internal and external units. Our proactive and reactive responses ensure your system is intact.
To accomplish NOC management more effectively, we help you set up a physical room with all the necessary computer equipment along with the software needed to handle security-related alerts. We help you design focal points for NOC implementation services, both location-wise and customer account-specific.
NOC- MANAGED SERVICES
As IT infrastructure grows, visibility shrinks. Understanding and mapping interconnectivity is even more difficult. It is hard and costly to effectively diagnose and address the root cause when problems arise in today’s complicated networks.
Let structured and managed NOC/IMOC service take on the overhead of infrastructure monitoring and management of your private or hybrid environment. Leverage your investment in the industry’s best monitoring platforms to regain control, meet performance goals and end-user expectations.
A network operations center (NOC) is a centralized site that monitors and manages computer, telecommunications, and satellite network systems 24*7. It serves as the initial line of protection against network faults and disturbances.
Industries that operate around the clock, such as telecommunications, financial services, manufacturing, and the energy industry, require reliable, ongoing connectivity. Maintaining this sophisticated condition of worldwide operations all day necessitates continuous network monitoring. This can make managing network services within typical IT services difficult. NOCs undertake this monitoring for businesses, promptly resolving issues that could jeopardize network functionality, such as detecting malware and regulating user and website traffic volume. They also aim to improve network performance and optimize the network by doing upgrades and maintenance.
The Network Operations Center staff ideally functions behind the scenes, with the end-user never really knowing what they’re doing. If a NOC is properly configured, the end-user will have a seamless, always-connected experience free of issues like a prolonged outage, malware infestation, or poor network operation.
NOCs assist enterprises in managing their complex networking environments, which include servers, databases, firewalls, devices, and related external services. Depending on the company’s demands, the IT infrastructure may be on-premises or with a cloud-based provider.
NOCs are usually organized into tiers. The severity of incidents is graded from one to three, with one being the least serious, such as reviewing alerts from infrastructure devices, and three being the most serious, such as a ransomware attack or network outage. If a technician is unable to handle an issue within a reasonable amount of time, it will be passed on to a more experienced technician. NOC engineers then troubleshoot any issues that develop and seek for solutions to avoid network outages and connectivity issues in the future.
Skillmine helps businesses fine-tune their Network Operations Centre services. By helping organizations set up a physical room, and providing them with the necessary software and equipment required to handle any untoward event, we ensure that your business’ NOC is in optimal condition. The NOC services at Skillmine look into aspects like monitoring, knowledge-building, IT process automation, reporting, and ticketing. We make use of the monitoring tools, ITSM, ITIL frameworks, collaborate with the service desk and IT support, cover facilities like DC, cloud infra, offices as per the requirement of our customers.
At Skillmine, we help you understand and design the focal points for the implementation of your NOC. Our NOC managed services involve three phases namely, the knowledge transition phase, the shadow phase, and the primary support phase. The knowledge transition phase involves the preparation of a transition checklist, KT documentation, reverse KT, business process KT, understanding of the organization dynamics, and meetings with the stakeholders to streamline the project.
The shadow phase involves a significant understanding of the customer’s IT infrastructure and applications, ensuring that the required accesses are in place, handing over the shadow support sole to the incumbent team, and ensuring real-time exposure of events, incidents and activities.
In the phase of primary support, the Skillmine team drives the operations of the NOC with the incumbent team in the backseat. The operations during the trial week would be solely handled by the Skillmine team. A check-point review is conducted with the stakeholders before the transition sign-off. Our structured NOC/IMOC services enable businesses to regain control and enhance their performance.
An efficient NOC gives a range of benefits to your business: scalability, more efficient IT departments, rapid incident response, network optimization, and elimination of downtime. Skillmine ensures that your business gets all these benefits and has a seamless experience with your Network Operations center by ensuring network uptime and identifying problems quickly.