How did Skillmine’s Digital Transformation solution help the Largest ATM and Cash in Transit Service provider in KSA to streamline its business process?

The customer is one of India’s largest banking and financial services company headquartered in Mumbai. With an increasing volume and sophistication of cyber threats, the bank sought a robust solution to fortify its cybersecurity measures.   The company approached Skillmine for a holistic and proactive approach to cybersecurity. This case study exhibits how Skillmine helped the company migrate to Cortex XDR platform.  Business Challenges and Requirements  Inability to detect and respond to advanced cyber threats effectively.   Difficulty in handling huge number of incidents and alerts within SLA.  Lack of the right platform that could integrate with the existing security tools.   Concerns about securing a humongous range of endpoints, including laptops, mobile devices, and servers.  Demand for automation to optimize security operations, prioritizing swift detection and response to threats.  Need for a cybersecurity solution that could scale with their growing infrastructure and threat landscape.  Endpoint and server connectivity issues rendered the machines non-compliant and paved way for cyberattacks.  Solutions Offered  After a thorough evaluation of various cybersecurity solutions, the client chose to migrate to Palo Alto Networks’ Cortex XDR platform. Here’s how we implemented the solution for them: Assessment and Planning: Skillmine began by conducting a comprehensive security assessment to identify vulnerabilities and requisite areas of improvement. Collaborated with Palo Alto Networks’ security experts to develop a migration plan tailored to their specific needs. Training and Skill Development: Skillmine has a team with exclusive experience in the implemented solution. We trained the bank’s SOC team on Cortex XDR for the deep investigation of security incidents. The IT and security teams were provided with specialized training to manage and monitor the platform efficiently. Deployment and Integration: Deployment of the solution was executed in phases to minimize disruptions to daily operations. Integration with existing security tools, such as the SIEM system and firewall, was carefully orchestrated to ensure seamless communication and data sharing. Configuration and Customization: The solution was configured to match the bank’s unique security requirements. Custom detection rules were created to automate threat detection and response processes. Testing and Validation: Before fully deploying, the solution underwent rigorous testing to ensure its effectiveness in identifying and mitigating threats. Benefits to the Customer  Advanced Threat Detection: The organization now had real-time visibility into their network and endpoints, enabling them to detect and respond to advanced threats more effectively.  Endpoint Security: Cortex XDR provided robust endpoint security, protecting laptops, and servers, even for remote employees.  Integration and Automation: The platform’s integration capabilities allowed for streamlined security operations, with many routine tasks automated, reducing response times.  Scalability: As the client expanded its operations, the solution seamlessly scaled with their growing infrastructure and evolving threat landscape.  Enhanced Security Posture: The organization’s overall security posture improved, leading to reduced security incidents and potential data breaches.  Business Impact  Threat Mitigation: After migrating to Cortex XDR, the client experienced a significant reduction in the number of cyber threats. They were better equipped to identify and respond to advanced threats such as malware, ransomware, and advanced persistent threats (APTs).  Reduced Incidents: The organization saw a substantial decrease in the number of security incidents and data breaches. This led to enhanced customer trust and a stronger reputation in the financial services industry.  Improved Response Times: The implemented solution’s automation and integration capabilities resulted in faster response times to security incidents. This meant that potential threats were neutralized more quickly, reducing the potential damage.  Enhanced Compliance: The client was better able to meet regulatory and compliance requirements, ensuring they remained in good standing with the financial industry regulations.  Cost Savings: The automation of security operations and the reduction in incidents led to cost savings for the organization, both in terms of financial losses and operational expenses.  Data Points  Assessment and Planning: The initial assessment and planning phase took approximately three months to ensure a comprehensive understanding of the client’s security needs and the development of a customized migration plan.  Deployment and Integration: The deployment and integration were executed in phases over a period of six months. This phased approach minimized disruptions to daily operations.  Training and Skill Development: Training was ongoing and took place over two months, with employees receiving training relevant to their roles. The IT and security teams underwent more extensive training, which continued even after the initial deployment.  Configuration and Customization: The configuration and customization took about two months to align the platform with client’s specific security requirements.  Testing and Validation: Rigorous testing and validation processes took another three months, ensuring that the platform was effectively identifying and mitigating threats.  Download Complete Case Study Download Here

The customer is the largest and fastest growing consumer lending fintech company in India that implements trending technologies like digital banking, mobile technology, and Artificial Intelligence. As the client’s growth trajectory was uphill, managing the partner onboarding and user management became increasingly complex for them. The company approached Skillmine for a solution to streamline their operations. This case study exhibits how Skillmine Auth helped the client improve website functionality.  Business Challenge   Data security concerns.  Monolithic services and websites.  Non-scalable partner onboarding.   Non-scalable user management module.   Limited customization with existing platform.   Time-consuming content updates on the website.  Outdated web and mobile application with an unresponsive design and limited functionality.  Solution Offered  Streamlined Integrated Operations: Extensively assessed the offline business partners’ operations and integrated diverse processes to streamline workflows, ultimately improving efficiency and minimizing redundancies.  Cutting-edge Standalone Microservice Architecture: Created and deployed an independent microservice structure, empowering the client to develop modular components in isolation, fostering flexibility and simplifying maintenance.   Progressive Web App (PWA): Developed a web application that offered a more app-like experience to users while still being delivered through the web. PWAs were designed to work seamlessly across various devices and platforms.  Seamless Ecosystem Integration: Achieved flawless integration of the new platform with the existing systems of our in-store partner, facilitating uninterrupted data flow and seamless application communication.  Future-proof and Agile App & Website: Created a website prepared for the future, utilizing state-of-the-art technologies and coding best practices, securing its adaptability to evolving digital landscapes.  Version Control for the Website: Established version control for the website, granting the client the ability to trace modifications and revert to earlier versions with ease, safeguarding content integrity and minimizing error risks.  Execution: Skillmine Approach and Methodology  Requirement Discovery and Analysis: Our process began with a deep dive into the client’s requirements, business objectives, and target audience. We collaborated to outline essential features, user management, and technical specifics, establishing a well-defined project scope.  Planning and Scope Definition: The team crafted a project plan, including timelines, milestones, and resources, based on gathered requirements. We also outlined the project scope, specifying features, functions, and user permissions for organized development.  Auth User management: Based on the client’s needs and project scope, Skillmine used the most suitable Authentication platform within the client’s ecosystem. The Skillmine Auth system, an optimal solution for fast and secure identity management, ensured easy authentication, authorization, user management, scalability, security, and the ability to accommodate future enhancements.  Customization and UI/UX Design: The design team worked with the client to produce wireframes, interactive prototypes, and mockups that matched their brand and user experience goals. These designs were made responsive and device-optimized.  Agile Development Methodology: Utilized an agile development method, dividing the project into smaller iterations (sprints). This enabled the team to provide gradual updates, collect ongoing feedback, and adapt to changes efficiently.  Front-end and Back-end Development: Constructed user-friendly, visually captivating interfaces with cutting-edge web tech. We additionally developed a partner app and custom modules, seamlessly integrating them with the front-end.  Progressive Web App Development: Our front-end team expanded the web app to incorporate PWA features, enhancing user engagement, cost-efficiency, cross-platform compatibility, and delivering a more app-like experience.  Thorough Testing and Quality Assurance: The QA team conducted comprehensive testing, including functionality, cross-browser, performance, and security assessments, guaranteeing a flawless and secure website.  Auth Deployment and Support: Employed CI/CD pipelines for automated testing and deployment, speeding up time-to-market and boosting project efficiency. Our team offered post-launch technical support and maintenance for the Auth solution to promptly address any issues.  Security and Compliance: Strong security measures were put in place and industry standards were followed to safeguard sensitive data and ensure compliance with applicable regulations.  Training and Documentation: Provided in-depth training to content managers and administrators for proficient usage of the Partner app. Moreover, our team supplied comprehensive documentation for future reference and problem-solving.  Customer Benefits  Enhanced data security.  Efficient content management.  Improved User Experience and client satisfaction.   Modernized Website and professional platform.  Hyper local contextualization and service availability.   Reduced the time required for content updates and costs associated with technical staff.  Data Points  Deployed Skillmine Auth on-premises.  Integrated Auth with the client ecosystem.  Handling an average of 300+ partner requests daily.  Improved data accuracy, reduced errors and improved partner onboarding by 90%.  80% increase in website traffic and 40% growth from offline store partners.  Reduced data loss risks by 90%.  95% satisfaction rate with the new partner app and website’s user-friendly interface.  Easy appointment booking process, and informative content.  Reliability and uptime increased by 99.9%.  Competency & Capability Cutting-edge technology stack.  Scalable and agile solutions.  Streamlined content management.  Robust data security.  Customer-centric approach.  Download Complete Case Study Download Here

The client is a prominent Indian private sector bank, headquartered in Mumbai, offering a wide range of banking and financial services. The organization was eyeing API rationalization to optimize its operations, reduce costs, enhance security and compliance, and improve the customer experience. It approached Skillmine which helped the firm embark on an extensive digital transformation journey.  Business Challenge   Case 1: There was a set of 2000 APIs hosted on DataPower (Server), without any details and functionalities (BRD, FSD, Request/Response data, Dependencies and Configuration, connectivity with DB or Government APIs like PAN and Aadhaar) on one platform.   Case 2: 1000 APIs out of 2000 APIs were in use and the rest needed to be decommissioned. However, the company was unable to figure out how to proceed.  Case 3: Management was unaware of the validations that occurred at the code base inside Microservices. The lack of technical documents prevented the management from detecting and fixing a bug-occurrence.  Solution: Approach and Methodology  Case 1: Created documents for 180 ESB services with around 1000 APIs and 45 Microservices with almost 235 APIs on Confluence. Documents included:  Swagger.  Request/ Response – JSON/XML.   Backend calls and database details.   Diagrammatic representation of API flow.   API Specification (mandatory, not null, optional etc.).  Case 2: To decommission, the team followed the below approach:  Connected with several teams and gathered data of consumers and traffic of APIs.  Created multiple sheets and consolidated the data of inactive consumers and APIs.  Requested a change to decommission the inactive APIs to reduce the load and cost of server. Case 3: Since the management was not aware of the technicality of APIs, the team performed the following tasks:  Created a consolidated diagram of all the services and added details of consumers (Upstream) and Backend calls (Downstream). Deep dived into the code and documented validations in an understandable format. Tested the APIs to fetch error code details and raised bugs which occurred during the entire process. Benefits derived  Reduced the server cost via decommissioning of inactive APIs.  The management is now able to detect similar issues arising in the APIs.   During the RBI Audit, the company had the data about all the APIs on a single platform.  To achieve the above functionalities, the team coherently worked with the following internal customer teams:         Onboarding Team – For consumer details.         DataPower Team – For API details and traffic.         Infra Team – For EG and broker details.         L2 Team – For decommission of change raise.         ESB Team – For data and ESB code understanding.         Microservice Team – For understanding and validating the code.         IT Team – For access to retrieve information.         PAM Team, Bitbucket Team, Release Team – For data and access.  Competency and Capability  Requirement gathering.   Diagrammatic representation of flow.   Template creation.   Code understanding.   Addition of data on Confluence.   Testing APIs.  Tech Stack Used  JAVA   Swagger  Postman  Download Complete Case Study Download Here