The client is a leading FinTech company that has grown into a full-fledged financial product suite over the last 10 years, with offices across India. The company reached out to Skillmine to revamp itself with a data-driven digital transformation solution.
Problems faced by the client:
- Inaccurate analysis and reporting.
- Heavy reliance on spreadsheets, riddled with errors.
- Increased stress to both employee and customers.
- Inefficient and highly time-consuming task processing.
- Poor decision-making and forecasting.
The company reached out to Skillmine to help it rectify and revamp its reporting. It underwent a massive digital transformation drive with the help of Skillmine.
Solutions offered by Skillmine:
- Thorough analysis of reports generated by Finance and other departments.
- Used rationalization to eliminate reports with little impact.
- Developed a dynamic reporting structure with dashboards.
- Implemented DATA V, a data visualization and analytics solution for better decision-making.
- Research was conducted to map user journeys and personas.
- Robotic Process Automation (RPA) capabilities were implemented to reduce manual intervention and combat iterative processes.
Results generated for the client:
- Dramatic increase in the FinTech’s service speed.
- Automated reports that provided accurate data.
- Significant reduction in costly human errors.
- New opportunities to expand to the global market.
- Improved employee productivity and customer satisfaction.
Conclusion: The client has been able to reap the benefits like better efficiencies and insights on demand as a result of Skillmine’s solutions. Skillmine’s homegrown tool DATA V helped the company identify business trends quickly and make logical decisions from time to time. Through a customized dashboard, data synthesis and visualization capabilities, DATA V gave a competitive advantage to the client. In short, automation made possible by Skillmine has paved way for better decisions, smarter Finance and a streamlined digital transformation for the company.
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