Network Operations Centre

We will plug your IT infrastructure into our mature ITSM processes by leveraging best in class NPMD & APM tools to ensure proactive issue resolution with real time monitoring and achieve optimized IT Operations.

At Skillmine, we contribute towards the efficient management of your Network Operations Centre (NOC) by setting in place consistent processes for the monitoring of all events and incidents as well as the speedy reporting, recording and resolution of each such event or incident.

Our goal is to create processes that ensure minimal disruption to the IT environment from ad hoc changes, there by enhancing your operational stability.

SCOPE OF NOC

Monitoring Tools
(Operation & Configuration)

NOC Team
(ITSM, ITIL Frameworks)

NOC Operations
(Monitoring & Reporting)

Collaboration
(With Service Desk & IT Support)

Regions Covered
(As per Client’s requirements)

Facilities Covered
(DC/Cloud Infra/Offices)

TRANSITION APPROACH - NOC OPERATIONS

NOC OPERATIONS - SERVICE EXPECTATIONS

We conduct regular service monitoring and surveillance procedures to ensure that all services and processes are running as they should be. We test first-level troubleshooting and resolution, service verification, end-user experience and incidents for internal and external units.

Our responses are both proactive and reactive to ensure that everything is functioning normally. In order to accomplish NOC management more effectively, we help you set up a physical room with all the necessary computer equipment along with the software needed to handle security related alerts. We also help you design focal points for NOC implementation services, both location-wise and customer account specific.

NOC- MANAGED SERVICES

As IT infrastructure grows, visibility shrinks. Knowing what devices sit on your network is tough, but understanding and mapping interconnectivity is truly daunting. When problems arise in today’s complicated networks, it is hard to effectively diagnose and address the root cause – always costly in terms of lost time and hard dollars.

 

Let structured Managed NOC/IMOC service take on the overhead of infrastructure monitoring and management of your private or hybrid environment. Leverage our investment in the industry’s best monitoring platforms to regain control and once again meet performance goals and end-user expectations. Redirect your team’s attention and energy to neglected mission-critical projects.

Essential elements of NOC OPERATIONS

KEY CHARACTERISTICS

  • Skilled workforce & qualified leads
  • Focus on performance & reliability
  • Integrated set of tools
  • Automation and intelligent Tools
  • Managing service performance
  • Focus on security & being proactive
  • Qualitative & efficient processes

BUSINESS BENEFITS

  • Consistency in Quality
  • Better Traffic/Resource Management
  • Lower Operational Costs
  • Higher Security & Improved Traceability
  • Reduce Business Impact & Service Disruptions
  • Proactive & Comprehensive Approach.
  • Enhanced Customer Satisfaction Index

CERTIFICATIONS & MEMBERSHIPS

Certifications & Memberships

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